Client Services Associate
We have an exciting opportunity for an experienced Client Services Executive who is looking to work within a fast pace yet respectful environment. In this role you will be able to resolve client/financial intermediary enquiries to the highest standard, will display diligence by bringing a high level of care and attention to even the most basic task and will demonstrate the ability to pick up new things quickly. Working closely with internal teams you will also be able to develop strong relationships.
Duties will include;
•Enquiry Management – handling inbound calls and emails from our clients and delivering industry leading client service quality to our stakeholders •Client Communications – ensuring the highest degree of care and accuracy when producing, checking and distributing regular client communications •Daily Dealing – processing trades and completing or checking deal instructions for our daily dealt funds •Client Onboarding – processing new client applications for our suite of fund products •AML & KYC – Initial &Ongoing screening and ensuring compliance with regulator obligations and Company policies •Client and MI Reporting – producing and checking client reporting, including monthly holding reports, valuations, and tax vouchers, as well as being involved in providing MI data to the business •Bank Reconciliation – reconciling cash to bank, including accounts at the custodian •Management and Oversight of the Custodian – working with our outsourced custodial and administrative partners to ensure payments are processed accurately and on time
Previous experience within a similar role with understanding of financial services/products. Excellent communication skills and strong MS Office.