Reception duties • To act as first point of contact to meet and greet staff and all visitors in a professional and friendly manner • Answer telephone calls in a professional manner, accurately recording and communicating any messages • Deal with enquires promptly, professionally, and compassionately, and ensure they are accurately logged for follow-up and resolution • To act as a central point of contact for employees, both office and site-based employees • Arrange couriers for both local and overseas deliveries • Organise and manage company events and social engagement initiatives

Administration duties • Diary management: assist senior managers with diary and meeting coordination • Organise travel arrangements, including booking flights, accommodation and transport as required • Undertake administration duties as required i.e. letter drafting, preparing presentations, arranging esignatures, minute taking, copying, scanning, binding etc. • Maintain company’s website with new starters, leavers and property information • Assist with marketing and branding projects or ad hoc projects as required • Implement and continuously develop office administration procedures and administrative systems • Manage the reconciliation of office-related expenses and related invoices, including petty cash • Deal with credit card purchases required by the Property Operations Team and assign payments to each property • Maintain database for Vehicles

Facilities duties • Ensure the office is always tidy and presentable • Prepare meeting rooms as required, including AV and conference telephones • Set up desks and equipment for new joiners • Oversee the maintenance of office equipment and technology, ensure they are in good working order • Manage IT equipment, resolving errors where possible or work with third-party to resolve technical issues • Undertake Key Holder responsibilities ensuring all keys are coded, held securely, and signed for on release • Order office supplies e.g. stationery, refreshments, site equipment • Assist with the implementation of Health & Safety policies, Fire Prevention arrangements, Internal Security and Risk Assessments • Ensure employees are always following Health & Safety procedures • Act as Chief Fire Marshall and Chief First Aider for the head office