We have a fantastic opportunity for a Residential Assistant and Helpdesk Coordinator to join a Property Investment Firm based in South West London, to help manage their portfolio of properties which include residential, retail, restaurant and office properties.
In this role you will providing a professional, responsive, and efficient helpdesk to all customers and contractors, including: - • Maintaining regular communication and updates internally and externally • Managing and coordinating contractors – driving actions/jobs to swift resolution • Ensuring maintenance and compliance documentation is up to date in the system - escalating any issues or delays to appropriate manager • Providing weekly reactive job reports to the property team detailing job status and updates
There is a small team of c25 who exemplify the company’s values; Integrity, Enterprise, Excellence and Inclusion.
The person;
The ideal person will be working towards, or interested to work towards RICS, IRPM, ARLA or equivalent, have at least two years’ experience running a busy property helpdesk and supporting residential property management. Strong practical knowledge of the end to end letting process and the associated legislations and best practice – good technical knowledge and understanding of leases.
You will boast first class communication skills and enjoy building relationships at all level, you will have a positive approach to all you and enjoy providing a first class services.
This role will offer a flexible working program with 3 days in the office and 2 days at home. A competitive salary, benefits will include Pension, Private healthcare, Life assurance Gym & Spa membership, but most importantly an inclusive and friendly place to work.